Even if a large number of businesses are not tech-related, we cannot deny how big of an impact modern technology has on business growth. Marketing, project management, sales metrics, strategic planning, communication, and many other aspects of businesses rely on quality tools or software. So, let’s explore some of these benefits and even career options that emerged as a result of evolving technologies.
Gathering, organizing, manipulating, and analyzing data is a demanding job that is highly valuable in a corporate environment. A lot of tech development occurred in order to meet the high demand for fast and reliable data analysis. Today we use data analytic tools to do growth projections, identify pain points of a customer base, monitor sell-through rate as well as overall e-commerce performance, team performance, and many more KPIs.
Marketing has certainly evolved over the past two decades, and with the use of technology, we are able to create campaigns that are better targeted. Social media managers, SEO, influencers, and community managers are positions that did not exist before we started to rely on modern technology. Nowadays, we get ads that correspond to our interest, and basically online content and what we see on most visited websites are shaped by our past search queries.
Before there were only call centers that you could call in order to make a purchase or complain about the product. Our ability to solve problems was limited and customers had to wait for a long time before their issues were addressed. Today, we have live chats, social media operators, email tickets, as well as call centers. However, we also have bots that can be programmed to help clients with more mundane problems so that they don’t have to wait at all.
A bot can guide you, explain your problem and offer solutions available from a knowledge base, helping you reach resolution faster, and helping customer support agents remain available to address more pressing issues.
We have come to the point where we can create software that can apply multiple different algorithms on its own, and solve problems. Think about Google, it is a vast sea of content out there, where anyone can write as they wish, and yet when you are searching to find a solution or an answer to your question, Google can provide the most relevant results, and even update its base when more relevant content appears. On top of that, it’s all done in a matter of seconds, which tells you just how advanced machine learning tech is today.
Delivering products, getting a cab, ordering food, transferring funds, etc. is far faster today, which explains why a lot of consumers acquired an instant gratification mindset. Everything goes faster, and a lot of the tech is affordable as the market is competitive and everyone wants to establish a growing customer base. Now you can get most of the things done without even leaving your home, which was not possible a few decades ago.